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Frequently asked questions

Clear answers about choosing a voyage, prices, seat availability, payment and preparing for departure. Check your specific sailing for its live terms.

Choosing your voyage

How do I choose an itinerary?

Start with the places you most want to see, then compare season, sailing length, departure port and time in each destination.

Are prices fixed?

No. Cruise prices and availability can change. Confirm the live price and what it includes on the selected sailing before you pay.

How do I book a cabin?

Open a voyage, select its linked booking product and follow the date, guest and cabin steps shown there. The exact options depend on the sailing.

What should I check before departure?

Review your booking confirmation, travel documents, insurance, transfer arrangements, accessibility requirements and the operator’s latest boarding guidance.

Are all ships and facilities the same?

No. Compare the ship information and deck plan for the specific sailing. Facilities and services can differ by ship and may change.

Booking and travel details

A few more useful answers.

How do I reserve a departure?

Open the voyage page and follow its booking link. Select a published departure date, choose the number of guest seats and add it to your cart. Review the date, quantity and total carefully before placing your order.

What does the guest quantity represent?

For departures using this booking form, quantity is the number of guest seats. It does not assign a cabin or collect each traveller’s personal details. Contact us before booking if your party needs cabin allocation or other arrangements.

Why is my order on hold after checkout?

Bank transfer orders are held while payment is pending. Use the order number as your payment reference. The booking team must verify that the funds arrived before marking the order as paid or confirmed. An order email is not proof of payment.

How do sale prices and discount terms work?

When a departure has a sale fare, the product page shows the before price and current price. A sale can have a start and end date and may include additional conditions. Review the terms shown for your selected departure and confirm the checkout total before ordering.

Can I change or cancel after ordering?

Changes, cancellations, refunds and any fees depend on the booking terms that apply to your sailing. Read those terms before payment. Contact us with your order number as soon as possible if you need help.

Contact the team →

What if a departure is no longer available?

Availability can change. Only dates shown as selectable on the booking product can be added to the cart. If your preferred date is unavailable, browse other departures or ask us about alternatives.

Where can I check passport, visa and entry requirements?

Requirements depend on your nationality, route and transit ports and can change. Check current official government guidance for every country on your itinerary and confirm any additional requirements with the cruise operator before travel.

Can you confirm accessibility, health or dietary arrangements?

Facilities and arrangements vary by ship and sailing. Contact the booking team before paying so the specific request can be checked with the operator. Do not assume that every ship or port offers the same facilities.

Are children’s fares or cabin assignments included?

The current booking quantity counts guest seats and applies the displayed per-guest fare. It does not calculate age-specific fares or allocate cabins. Ask the team before ordering if you need those options.

Need help with a specific voyage? Include the voyage name, departure date and your order number if you have one. Get in touch →